TSA Launches Helpline for
Travelers with Additional Needs
On Dec. 22, the Transportation Security Administration (TSA) announced the launch of TSA Cares, a new helpline number designed to assist travelers with disabilities and medical conditions prior to getting to the airport. Travelers may call TSA Cares toll free at 1-855-787-2227 prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint.
“TSA Cares provides passengers with disabilities and medical needs another resource to use before they fly, so they know what to expect when going through the screening process,” said TSA Administrator John Pistole. This additional level of personal communication helps ensure that even those who do not travel often are aware of our screening policies before they arrive at the airport.”
When a passenger with a disability or medical condition calls TSA Cares, a representative will provide assistance, either with information about screening that is relevant to the passenger’s specific disability or medical condition, or the passenger may be referred to disability experts at TSA. TSA recommends that passengers call approximately 72 hours ahead of travel so that TSA Cares has the opportunity to coordinate checkpoint support with a TSA Customer Service Manager located at the airport when necessary.
The hours of operation for the TSA Cares helpline are Monday through Friday, 9am-9pm EST, excluding federal holidays. After hours travelers can find information about traveling with disabilities and medical needs on the TSA’s website.
Travelers with additional questions are asked to contact the Airport's ADA Complaint Resolution Officer,
For curbside wheelchair assistance, travelers can contact our front desk at 631-467-3315 upon arriving at the terminal.